MAKA Machinery UK Ltd.
For sales and service in
UK and Ireland
​Our Sales and Engineering Support team ensures you receive expert advice and ongoing support for your products to minimise downtime. From one-off repairs to comprehensive service contracts for your machinery and equipment, our team of highly professional service engineers provide rapid support and maintenance all day, every day.
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​We are ready to tackle all requests, professionally and promptly. Our service technicians are factory trained, experienced, specialist NC Engineers, and work closely with colleagues in Germany.
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MAKA Machinery UK Ltd.
C5 Horton Park Ind. Est.
Hortonwood 7
Telford
Shropshire TF1 7GX
United Kingdom
Tel: +44 (0) 1952 607700
E-Mail: info.uk@maka.com
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Benefit from planned servicing and maintenance with MAKA's preventative service agreements
Anyone involved in production management knows even the best machinery is not immune from breaking down, and knows how important it is for their machinery to be fully operational, day in and day out.
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Unplanned downtime can significantly impact production schedules, lead times, operating costs and the bottom line.
While no machinery is immune from breakdown it is an accepted fact that regular planned maintenance reduces these risks, and increases efficiency and extends the lifetime of the equipment.
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A common solution to ensuring regular maintenance is undertaken is to take out a service contract covering routine services and often including a number of other benefits. The service level offered is comprehensive, and tailored to your requirements, depending on the production environment or the complexity of the machine.
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The typical service contract for a typical Maka 5-Axis machine may cover an annual “Major Service” along with some additional features such as free telephone support, Remote Access, priority support and a potentially valuable discount, should any replacement parts be required during the contract period.
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A higher level package, most suitable for production critical machines, may require more regular services and additional inspections, such as an “Interim Service", or calibration, or alignment and verification inspection tests.
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So what features should you look out for in a service contract?
Get in touch with us directly
Service and spare parts:
Paul Scott, Service Manager,
Tel: +44 (0) 1952 607700
Email: paul.scott@maka.com / Service.UK@Maka.com
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Accounting and administration:
Samantha Mannering, Finance Manager
Tel: +44 (0) 1952 607700
Email: Accounts.UK@Maka.com
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Machinery & Retrofit Sales:
Iain Young, Joint Managing Director
Tel: +44 (0) 1952-607700
Mob: +44 (0) 7836-295434
Email: iain.young@Maka.com
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General enquiries:
Tel: +44 (0) 1952-607700
Email: info.uk@maka.com
MACHINE SPECIFIC SERVICES
As a minimum the contract should include machine specific services whether that is annually or 6-monthly. Shift work should be taken account of and the service interval set accordingly. Additional health checks between full services can identify potential issues early.
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TELEPHONE AND/OR VIDEO SUPPORT
A common feature of service plans is to include telephone and video support which is intended to provide the quickest solution to any issue or operator query. A high proportion of calls are solved at this stage without requiring a service engineer to visit in person, resulting in increased efficiency.
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REMOTE CONNECTION
With many modern machines it is possible to connect directly to the machine control from a remote computer. This allows parameters and event logs to be easily checked by a technician, vastly increasing the chance of a first time fix in the event a call out is required.
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PRIORITY CALL OUT
Another reason why service contracts are popular is that they are often treated as priority over non-contract service work. As well as priority call out, plans may include an allowance of call outs annually, providing insurance against unexpected costs.
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WANT TO FIND OUT MORE?
Here at MAKA we offer service plans for a variety of requirements and budgets, and for single or multiple machines. Please get in touch and call us on (+44) 01952-607700 or email info.uk@Maka.com.